Shipping & Returns

Shipping&Return Policy


Hope can get your satisfaction, which is the most importance to our team.Normally,it will take 20-23 days to make your dress after receiving your confirm mail and payment.It is about another 5-7 days to deliver the parcel,so it is about within 30 days you receive it.

After the arrival of your package, it is suggested that you check and make sure the dress has been made in accordance with your order specifications.

Please try on your dress as soon as possible without altering, removing the tags, or washing the dress.

If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn,unwashed, unaltered,undamaged, clean, free of lint and hair and with tags intact and attached.


Defective, Damaged or Mis-shipped Items

You are qualified to get a full refund if your items are defective, damaged or mis-shipped.

If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier, which needs to be included in your returned package.


Sizing or Fitting Issues

As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements.

To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications.

Dress is the size you ordered but does not fit

Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.

You can go to a local tailor or a professional seamstress to have the dress re-sized at your own cost:

Please note that if your order specifications differ too greatly from the final sizing request, re-sizing may not be possible.


Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on our site. Slight color aberration of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.


Return Policy

you can contact our customers service at Contact Us to submit your issue,and a Return & Exchange form will be sent to you.

Please send us the tracking number when you send it out,we will check if the item returned is in a good condition,if so,we will send you a new one.If you place a new order in our site,we will send it out with your placement together.

When the items are signed by someone according to the record shown on the delivery system, we are supposed that you have received the items.

All your items will note “gift” or “present”.

Please note that we will not accept any returned items by the color difference which is caused by the monitor of your computer or the weather condition.




Back